FAQ

SHIPPING & RETURNS

Does Gohar World offer returns?

Gohar World products are made with care by artisans. We do not offer returns for refund. However, we would be pleased to arrange an exchange for products of similar value. Please visit our Shipping & Returns page for more information. 

When will my order ship?

We aim to ship all orders within three business days of purchase. Please note that during busier times, your order may take slightly longer to dispatch. We appreciate your patience. To check the status of your order, please email us at customer.service@gohar.world.

How can I track my order?

Please refer to your order confirmation email for tracking information. If you require further assistance, please email us at customer.service@gohar.world.

Do you ship internationally?

Oui, Si, اكيد. Kindly take any potential additional duties, taxes, or other fees into consideration when checking out orders with non-United States destinations on Gohar.world. Such duties, taxes or other fees will be the customer's responsibility. For more information on international shipments, please visit our Shipping & Returns page. 

Can I collect my order in-store? 

No, however we are excited to be opening physical retail locations soon.

What should I do if my order is damaged or missing? 

Please email customer.service@gohar.world within 48 hours of delivery. All claims for damaged items or omissions must be made within 48 hours of delivery. 

How will my order be packaged? 

All orders ship in our signature Gohar World packaging. 

Do you ship to a PO box?

No. Kindly be advised we ship to physical street addresses only.

PRODUCT ORIGINS & CARE

How should I care for my Gohar World products?

Please refer to individual product pages for specific information on product care and use. For additional assistance, we warmly invite you to contact us at customer.service@gohar.world.

Where are Gohar World products made?

Gohar World products are made with thoughtful care by artisans in Egypt, Italy, Vietnam, and Austria. Please refer to individual product pages for more information. 

GIFTING

Do you offer gift certificates?

Yes, please visit our Gift Certificates page should you wish to purchase. Gift cards purchased on Gohar.world entitle the holder to purchase products from Gohar.world up to the value recorded on the gift card. The value on the card can be used for purchases in whole or in part. Gift cards cannot be reloaded, exchanged, or redeemed for cash or another gift card.

Do you offer gift wrapping?

Yes. All Gohar World orders come carefully gift wrapped. If you have any particular requirements for your gift, please email us directly at customer.service@gohar.world immediately upon the placement of your order. Kindly include your four digit order number with your email. Provided your order has not already dispatched, we will make every attempt to accommodate your request. Kindly note we are unable to accommodate special requirements for orders that have already dispatched. 

Can I include a message with my purchased gift?

Yes, we will gladly add a handwritten message to your gift. Please email your message directly to us at customer.service@gohar.world immediately upon the placement of your order. Kindly include your four digit order number with your email. Provided your order has not already dispatched, we will make every attempt to accommodate your message. Kindly note we are unable to include messages with orders that have already dispatched. 

Does Gohar World offer gift registry services?

Unfortunately we do not currently offer gift registry services, yet we intend to do so. Please sign up for our emails if you wish to be advised when this service is available at Gohar World. 

GENERAL INQUIRIES

Do you offer trade discounts?

Design professionals are invited to email us at info@gohar.world. 

Where should I direct press inquiries?

Please direct all press inquiries to beatrice@dlx.co.

Is Gohar World hiring?

We are a small but growing company. Please reach out to us at info@gohar.world if you’d like to join the team. We love hearing from interesting creative people. 

Can I stock Gohar World products in my boutique or store?

For wholesale inquiries, please contact us at info@gohar.world