Shipping & returns

SHIPPING

Orders purchased from Gohar.world are packaged with great care in our signature packaging. Orders to destinations within the contiguous United States ship with United Parcel Service (“UPS”). We aim to ship all orders within two business days of purchase. Please note that during busier times, orders may take slightly longer to dispatch, and we appreciate your patience. Kindly allow an additional ten business days to estimated shipping time for orders containing personalized pieces. Should you have any particular requirements or questions regarding the shipment of your Gohar World order, we invite you to contact us at customer.service@gohar.world.

TRACKING YOUR ORDER

Please track your order using the tracking number provided in your confirmation of shipment email.

COMPLIMENTARY US SHIPPING

Gohar World offers complimentary ground shipping to addresses within the United States for qualifying orders. Complimentary shipping cannot be combined with any other offers or promotions offered on Gohar.World.

SHIPPING TO INTERNATIONAL DESTINATIONS

Orders to international destinations outside of the United States ship with United Parcel Service (“UPS”) or DHL.

PRE-PAID DUTIES & TAXES

For delivery to international destinations, duties and taxes are calculated and paid at checkout. No further duties or taxes will need to be paid upon delivery. All orders shipped from gohar.world to destinations outside of the United States will be shipped with a Commercial Invoice; no exceptions shall be made. We are not responsible for delays in shipping.

RETURNS & EXCHANGES

We accept returns within 14 days of delivery for a refund, an exchange or store credit. Pieces must be unused and in their original packaging.

HOLIDAY RETURNS

Orders placed between November 1 and December 21, 2026 may be returned until January 15, 2027.

HOW TO MAKE A RETURN

To arrange a return, write to us at customer.service@gohar.world with your order number, the pieces you wish to return and whether you would prefer a refund, an exchange or store credit.

For exchanges and store credit on US orders, we provide a prepaid return label. For all refunds and international orders, return shipping is at your expense. Refunds are issued to the original form of payment, less the original shipping charge, once your return has been received and inspected.

Please pack your return carefully, ideally in its original shipping materials. Gohar World is not responsible for damage in transit, and we cannot accept pieces returned used, damaged or in unsaleable condition.

EXCEPTIONS

Personalized pieces are custom made and cannot be returned or exchanged, nor can made-to-order pieces or limited collaborations.

DAMAGED OR MISSING ITEMS

Please email customer.service@gohar.world within 48 hours of delivery, with photographs, to inform us of any damages or omissions. Should an item be damaged while it is being shipped to you by us, Gohar World will provide you with a full replacement, exchange or refund. We may decline to replace, exchange or refund damaged or missing items should you fail to inform us within 48 hours of delivery.