Refund policy

Gohar World products are made with care by artisans. We do not offer returns for refund. However, we would be pleased to arrange an exchange for products of same or similar value. To make a return for exchange, please email customer.service@gohar.world. Kindly note all returns for exchange must be made within 14 days of delivery of your original purchase. Items must be returned in their original, unused condition. Customers are responsible for all additional shipping costs associated with the return and exchange of products. 

In cases of exchanges for an item of lesser value, the difference will be returned in the form of a store credit for Gohar.world. Kindly ensure your return shipment is carefully packaged to guarantee its safe return. We recommend repacking your return for exchange in the original shipping materials used by us. Gohar World will not be responsible for any damage that occurs during return shipping, and we will not exchange or offer store credit on items that are returned in what we deem to be damaged or unsaleable condition. 

Please note all items purchased from our Gohar Old World collection are vintage and/or antique and as such are final sale. Please note all Personalized items are final sale and as such are not returnable.